Co-host
PENNY, Co-CEO, Virtua Solutions Outsourcing
Throughout her over a decade’s worth of experience in Sales and Customer Service , Penn has been described as “an asset”, “a powerful worker” that “exceeds goals” and “a great person to work with” by her clients and peers.
In her current role as the lead of Contactually’s support arm, she was instrumental in establishing the support team, from a one-person team to a 15-member crew. She championed several service improvement plans such as the creation of the service support knowledgebase and the onboarding process for new joiners
She graduated Cum Laude from the University of the Philippines which is one of the top universities in the country.