Contributors

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FRANCIS, Co-CEO, Virtua Solutions Outsourcing

Francis has more than 10 years of professional experience in the industry with over 50+ successful contracts through various freelance platforms and with direct clients. He is also a top rated freelancer in Upwork with a top rated Agency. 

He started his career by specializing in customer service and sales. His career spans many roles including Subject Matter Expert, Product Trainer and Training Supervisor in one of the Philippines’ leading Contact Centers.

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PENNY, Co-CEO, Virtua Solutions Outsourcing

Throughout her over a decade’s worth of experience in Sales and Customer Service , Penn has been described as “an asset”, “a powerful worker” that “exceeds goals” and “a great person to work with” by her clients and peers.

In her current role as the lead of Contactually’s support arm, she was instrumental in establishing the support team, from a one-person team to a 15-member crew. She championed several service improvement plans such as the creation of the service support knowledgebase and the onboarding process for new joiners

She graduated Cum Laude from the University of the Philippines which is one of the top universities in the country.